Booking Conditions

1. ‘Applicants’ is the term used for those clients wishing to hire a property, and ‘Guest' is the name given to those applicants who stay at the property. Any contract is between the Owners of the property on one part and the Applicants or Guest on the other.
2. Deposits - Bookings can only be accepted on the official booking form. A deposit of one third of the total rental is required, calculated to the nearest pound, should be sent with the booking form. In the case of bookings made within 8 weeks of the commencement of the holiday the full amount should be sent with the booking form.
3. Damage Deposit - A refundable damage deposit of £100 is payable for each booking. Damage deposits will be refunded within one month of the end of the stay providing there is no damage to the property excluding normal wear and tear. The cost of any damage or breakages will be deducted from deposit. In the event of damage exceeding £100 the Guest will be fully liable for all costs incurred in returning the property to its original condition, including the Owners having to cancel bookings where the property is rendered unrentable for the period.
4. Final Payment - Once the booking form is received and accepted by the owners, the applicants are liable for payments of the balance of the rent, 8 weeks before the holiday commences. The balance of the rental must be received by us not later than 8 weeks before your holiday commences. On receipt of the balance, full details of key arrangements and directions to the property will be sent. Please note we do not send reminders.
5. Cancellation -If the Applicant cancels their booking, a refund will only be given if the property can be rented out to another Applicant.
6. Extras - Optional charges will be listed and charged as shown.
7. Price Alterations - The Owners reserve the right to adjust prices quoted on the website, or on details to properties due to errors or omissions or change in V.A.T.
8. Method of Payment - Payments can be made by cheque, postal order or cash, and made payable to "J & D Scarlett". Any cash payments we recommend to be sent by recorded delivery.
9. Size and Party - The number of persons stipulated for the house must not be exceeded under any circumstances. Only those listed on the booking form may occupy the premises. We class infants as being 2 years old or under. The person who completes the booking form certifies that:
   i) He or she is authorised to agree to the booking conditions on behalf of all persons on the booking form including any changes;
   ii) The signatory must be over 18 years of age and a member of the party occupying the property; and
   iii) Has agreed to take responsibility for the occupying party.
10. Eligibility - Bookings cannot usually be accepted from all male or all female parties, and where exceptions are made the Owners reserve the right to take an additonal £20 per person security deposit.
11. Guest Obligations
    i) Guests agree to take reasonable care of the property and ensure that the property and all equipment is put back in its original place, in good condition, for the benefit of the next guests.
    ii) Guests agree to pay for any losses or damages to the property (beyond reasonable wear and tear).
    iii) To allow the Owners or their agents reasonable access to the property during their stay for maintenance and upkeep purposes.
    iv) Guests agree not to exceed the total number of persons in the property as stated in the details and on the booking form, or share the property, or part with possession of the property.
12. Should the property, for reasons beyond the Owners control (e.g. Fire, Theft, Sale etc) not be available on the date booked or the property is not available for holiday letting all rent and any charges paid in full by the Applicant will be refunded in full. The Applicants will have no further claim against the Owner.
13. Alterations to booking - Alterations to dates will be entirely at the Owner's discretion. Where changes are made an administrative charge of £20 will apply.
14. Complaints - All complaints must be notified to the Owner immediately so that they can investigate the circumstances, and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the rental has ended, or where the Guest has denied the Owners the opportunity to try to put matters right during the Guest's stay.
15. Damage - Occasionally accidents do happen and any losses must be paid for. Properties are checked and cleaned before arrival but if you have any difficulties please contact your Housekeeper, whose details will be in the property. Should you find on arrival any damage or non-working items it is important to notify the Housekeeper immediately so that matters can be rectified.
16. Items Left Behind - We cannot accept responsibility for any items left behind in your accommodation or the grounds after your holiday, and would advise you to contact us immediately once you know of any items left behind. Our housekeeper has been asked to advise of any items left behind and will remove such items from the property before the next guests arrive. Any unclaimed items will be disposed of after two weeks.
17. These conditions supersede all previous issues.

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